Refund and Removal Policy
What happens if I decide to leave or if I’m removed from the program?
We understand that sometimes life takes unexpected turns, and we want to make sure you have the flexibility to decide if our program is right for you. That’s why we’ve created a flexible refund policy.
You have 5 weeks to explore the program and determine if it’s a good fit. If you decide to leave or if you’re removed before the end of Week 5 and you’ve secured a Zero Percent Loan with Ascent, your loan will be refunded. If you paid directly, we will refund your payment.
If you leave or are removed after Week 5, you will be responsible for a portion of the program cost. If you stay through Week 9 and then decide to leave or are removed, you’ll be responsible for the full amount. Refunds and loan adjustments are processed monthly, based on the date you’re removed from the program.
How do I leave the program?
Simply reach out to your coach, and they’ll assist you with the process.
I don’t meet the criteria for a refund. What should I do?
Please visit this page to learn more.
I have a unique situation and need additional help. Who can I contact?
We’re here for you. Please reach out to us at success-sharing@meritamerica.org, and we’ll be happy to assist.